Modus client success story

Helping Novartis serve more patients, faster

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Modus client success story

Build a better patient support program for your patients and your team

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A patient-first vision for pharma

Novartis, a global pharmaceutical company, recognized a need to deliver more human-centered patient services. Achieving this goal required Novartis to streamline processes and better manage data for patients to get information, fill prescriptions, and apply for benefits.

To structure the solution, Novartis hired Modus to support world-class research, UX, UI, and process management across three main workstreams:

• A scalable enterprise design system

• A custom Salesforce interface 

• Reporting dashboard for support reps

• Global rollout

laptop4 (2)
laptop4 (2)

A patient-first vision for pharma

Novartis, a global pharmaceutical company, recognized a need to deliver more human-centered patient services. Achieving this goal required Novartis to streamline processes and better manage data for patients to get information, fill prescriptions, and apply for benefits.

To structure the solution, Novartis hired Modus to support world-class research, UX, UI, and process management across three main workstreams:

• A scalable enterprise design system

• A custom Salesforce interface 

• Reporting dashboard for support reps

• Global rollout

-44%

Reduced average patient workflow

+22.5%

Increased patient conversion rates

4.5

Average customer service rating

95%

Better call quality scores

See how Modus delivered a modern support program for Novartis

Learn how we empower healthcare organizations like yours to deliver the digital experience that patients expect across every step of the patient journey, achieving better outcomes for patients, providers, staff, and communities.

• Call Center Case Management Tools 
• Call Center Performance Dashboards
• Common platform with therapy-specific workflows and interfaces
• IVR & Text-based Experiences
• Program Enrollment Sites
• Physician & Partner Portals

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Ready to be the next success story?
Jay Erickson, Chief Innovation Officer, is here to help.

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jay-erickson---CROPPED

Ready to be the next success story?
Jay Erickson, Chief Innovation Officer, is here to help.

Book a consultation

Innovating for the world’s leading Healthcare brands for 25 years